Refund & Return Policy

Last Updated: 17 August 2026

Thank you for shopping with Svastik India. We want you to have a positive experience with our products. Please read this Refund & Return Policy carefully before placing your order.

1. Returns

We accept returns only in cases where the product is:

Damaged during delivery
Defective or faulty
Incorrect product received
Missing item from the order

To request a return or replacement, please contact us within 48 hours of receiving your order.

2. Unboxing Video

For damaged, incorrect, or missing products, customers are strongly advised to record a clear, continuous unboxing video from the time the package is unopened until the product is fully unpacked.

The unboxing video may be required to verify damage, tampering, missing items, or incorrect products.

3. Products Not Eligible for Return

Returns or refunds may not be accepted for:

Products that have been used, worn, damaged, or altered after delivery
Products damaged due to improper use or handling
Products without the original packaging, where packaging is required
Products returned after the applicable return period
Products where damage was caused by the customer
Change-of-mind purchases, unless specifically stated otherwise on the product page

Because our products may include spiritual, religious, or personal-use items, certain products may be non-returnable for hygiene, safety, or other applicable reasons.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery at:

Email: svastikindia.store@gmail.com

Please provide:

Order ID
Name and contact number
Clear photographs of the product
Photographs of the packaging
Unboxing video, if available
Description of the issue

After reviewing the information, we will determine whether the product qualifies for a replacement, return, or refund.

5. Wrong Product Received

If you receive a product different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we may provide a replacement or another appropriate resolution.

6. Missing Items

If any item is missing from your package, please notify us within 48 hours of delivery.

We may request photographs, videos, and other information to verify the claim.

7. Refunds

If your refund request is approved, the refund will generally be processed to the original payment method, where possible.

The time taken for the amount to appear in your account may depend on your bank, payment gateway, or financial institution.

For Cash on Delivery orders, we may request suitable bank or UPI details for processing an approved refund.

8. Replacement

Where applicable, Svastik India may offer a replacement instead of a refund.

Replacement availability depends on product availability and the nature of the issue.

If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

9. Return Shipping

If the return is approved because we sent a wrong, damaged, or defective product, Svastik India may arrange or reimburse the applicable return shipping cost, subject to verification.

Returns made for reasons not covered by this policy may not qualify for free return shipping.

10. Cancellation

Order cancellation may be requested before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to follow the applicable return or delivery process.

11. Refused or Undelivered Orders

If an order is refused by the customer or returned to us because of an incorrect address, incomplete address, unavailable recipient, or repeated failed delivery attempts, the order may not qualify for a refund of shipping or other applicable charges.

Any refund will be considered according to the circumstances of the order.

12. No Refund for Change of Mind

Unless otherwise stated on the applicable product page, we generally do not accept returns or provide refunds simply because the customer has changed their mind, ordered the wrong product, or no longer wants the product.

13. How to Request a Return or Refund

To request a return, replacement, or refund, please email us at:

svastikindia.store@gmail.com

Please include "Return/Refund Request – [Order ID]" in the subject line and provide details of the issue.

Our team will review your request and respond with the next steps.

14. Policy Changes

Svastik India may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

15. Contact Us

Svastik India